I have a credit code from an exchange. How do I use it?
Enter in your credit code where you see "DISCOUNT CODE" at checkout.
Can multiple discount codes be used at checkout?
No, like most stores, you cannot combine discounts. The only time it can be considered using them at the same time, is when you are trying to use your credit code from a previous exchange, and we have a sale going on that requires you to use a discount code at checkout. In this case, please call us, and we will process it manually for you.
I've been calling and emailing, and I am having a hard time getting through. What can I do?
There may be a few reasons why you are not getting through. Are you aware of our business hours? Please remember we are on East Coast time, and open at 9am. We have high volume number of calls in the mornings because most of our customers are calling from the West Coast and have been waiting to speak to someone. If you haven't received a reply to your email, please check your spam box. Sometimes they might end up there. If its not there, a response to your question may have already been answered in the automated reply. Please take the time to read the website, you can find most of the answers to your questions here. Calling us during business hours is the best way to get assistance fast.
Your website has such great reviews, are they real?
Yes! When you see the review left by a "verified buyer" that means that the verified buyer could have only been contacted by the email given to nekorose.com when placing an order with us. That way everyone can see, all our reviews are real!
How can I leave a review on a previously purchased item(s)?
After approximately 3 weeks after placing an order, you will be contacted by a company called Yotpo. They handle all our reviews, and make sure the reviews are written by either verified buyers or verified reviewers. Only verified buyers can receive the 20% discount on future purchases. Once you leave a review, and once it get published, you will receive a code from Yotpo. Please check your spam inbox, because sometimes it may land in there.
Do you ship to other countries?
Yes. Please contact us on the CONTACT page. We are not responsible for delivery arrival times/dates, as Customs can hang on to your package for reasons beyond our control.
Do you provide tracking info for packages?
Yes, every package will have a tracking number. Once the payment is accepted you will receive an email confirmation of your order. Once your item(s) is shipped you will be notified by email with your tracking number.
What do I do if I never receive my package?
Your tracking number will provide a date of delivery. If it is not received by then, please contact either USPS at (800) ASK-USPS or FED EX at (800) GO-FED-EX depending on which carrier provided in “Your order has shipped” email. Please note we are not responsible for any delays the shipping carrier may have. However we will resolve any issues we can.
What if my package comes damaged?
We are committed to providing our customers with excellent customer satisfaction. Each package is carefully folded one by one with gloves and thoroughly inspected by an employee. As we don’t have robots and only human employees, we understand things can happen. We strive for excellence, however in the event this should happen, please contact us immediately, preferably the day you receive it and we will advise you how we can handle the issue.
My card got declined, I know my funds are available. What may have happened?
Visa/Mastercard regulations require us to only ship to your billing address to prevent fraudulent transactions. Should you get declined, perhaps you requested another address other than the billing address your credit card company has on file. Should that be the case, and you still insist we ship to an address other than your billing, we will either contact you or expect your call. We will then provide you with a credit card authorization form to fill out and return back to us. The form also has an area to shade in the front side of your credit card. This allows Visa/Mastercard to prove your card is in your possession and prevent fraud. Soon as we get this back, we will process your order right away.
Do I get a repeat customer discount?
Yes! Absolutely! Glad to have you back! This means you are a satisfied customer and we’d like you to share your experience by writing a review. Every order gets an email notification from a company called YOTPO. In order to keep all reviews accurate from verified buyers, is to be contacted only when a customer has already placed on order with us. You will then be able to write a review on the item you previously purchased. Upon doing so, it comes to us, we review it and upon publishing your review you will immediately be emailed a 20% code off your next order from YOTPO. Should you have any issues, you can email email@example.com and have a representative assist you. The discount is good for the remainder of that calendar year.
I really want a sold out item, will it be restocked?
We sometimes are able to get certain items back. If you go to www.nekorose.com, and then select the product that you want and then the size, you should see a red bar on the left hand side of the page. It should say "in stock reminder".Click it and enter your email then if we do restock this item, you will be the first to know. We are always updating the site with new items.
Can I model for upcoming fashion shows or events Neko Rose may have?
Yes! Please send in professional photos, your contact information, along with a resume or bio and we hold onto it. You can send them to firstname.lastname@example.org
Do you have a wholesale catalog?
Yes! Please call in or email email@example.com with your wholesale license, store information, and a team member will be in touch immediately!
Can I find Neko Rose’ pieces anywhere else?
No! currently we are only on-line however store locations are in the works and will be added to this list soon!
I am interested in working for Neko Rose Lingerie. Where can I apply?
Being a part of NRL is a wonderful opportunity. Whether you know how to sew, design, or be a staff member. One of the fastest growing retail companies right now, and highest in demand… We take pride in customer service and are only interested in serious employees. Our main clientele are celebrities, and beautiful women all around the world. If you think you have what it takes to hop on board, please contact firstname.lastname@example.org now…
How can I book Neko Rose for hosting gigs, fashion events, appearances etc?
Ms. Gulley sure knows how to bring out a crowd! Please contact Ashley Jones for all booking inquiries. She may be reached at email@example.com
What are your business hours?
Our phone lines are answered Monday-Friday from 9am – 6pm. We are closed on the weekends. We are off most holidays. Our production team however, is off on the weekends.